This is the website of Excelsior Books, LLC
(including ComfortableSex.com, BetterHealthBetterSex.com, and ExcelsiorBooks.net)
Our postal address is:
Excelsior Books
PO Box 327
Williston, VT 05494
We can be reached via e-mail at service@excelsiorbooks.net
or you can reach us by telephone at (888) 800-8608.
Information Collection and Use
ComfortableSex.com, BetterHealthBetterSex.com, and ExcelsiorBooks.net will not share, sell or rent information that is collected to others in any way other than as disclosed in this policy or stated at the point where the information is collected.
Order Forms
We request information from you on our order form, including your contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used to fill your orders and for billing and shipping purposes. If we have trouble processing your order, we may use this contact information to get in touch with you. We share this information, and only that information that we believe is necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card, and the shipping carrier that delivers your order. If you supply us with your e-mail or postal address in this manner, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please send an email with your intentions to service@excelsiorbooks.net.
Cookies
A cookie is a message that the server for our website gives to your Web browser. Your browser stores the message in a file called cookie.txt. Each time the browser requests a page from the server, a message is sent back to the server. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The next time you visit our site, your browser will send the cookie to the server, which can use the information to present you with a more personalized experience (such as retaining the contents of your shopping basket). ComfortableSex.com, BetterHealthBetterSex.com, and ExcelsiorBooks.net use cookies for only two purposes: to maintain your shopping basket and to track which ad you clicked to get to our site. We do not use cookies to store passwords or any personal information about you.
Session ID
Upon visiting our site, we assign you a unique Session ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit and between visits.
Affiliate ID
If you entered one of our sites by clicking a link on one of our affiliate websites, we will attempt to store the ID of the affiliate as a cookie. We do this to ensure the affiliate receives proper credit for any subsequent order you might place. Your personally identifiable information will not be shared with any affiliates.
Log Files
We use standard server log files to identify IP addresses, browser type, domain name, date and time users have accessed ComfortableSex.com, BetterHealthBetterSex.com, and ExcelsiorBooks.net. We use Internet Protocol (IP) addresses to analyze trends, administer the site, track a user's movement and gather broad demographic information for aggregate use. "Aggregate use" means that information from all users is collected and gathered into a whole unit so that information as a whole can be used. We do not link IP addresses to personally identifiable information.
Sharing
As all other retail stores, we use a credit card processing merchant bank to bill users for goods and services. This company is contractually obligated to not retain, share, store or use personally identifiable information for any secondary purposes.
We have partnerships with other companies and individuals to provide specific services. If you sign up for these services, we will share your name, email address or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities. We also may disclose your information to a third party if we believe in good faith that the law or legal process requires it, to protect the rights or property of Excelsior Books, LLC (ComfortableSex.com, ExcelsiorBooks.net, and BetterHealthBetterSex.com) or others, or as otherwise described in this privacy policy.
You can shop at Excelsior Books, LLC websites (ComfortableSex.com, BetterHealthBetterSex.com, and ExcelsiorBooks.net) online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
ComfortableSex.com, ExcelsiorBooks.net, and BetterHealthBetterSex.com are registered with the Authorize.Net Verified Merchant Seal program.